Customer-Centricity and Customer Focus – What are you Concentrating on?
“Customer service should not be a department. It should be the entire company.” -Tony Hsieh While winning customers over is essential for success for every business, keeping the customers happy is even more critical. No wonder, customer experience is a top priority for businesses, and…
How to Know If There Is an Entrepreneur Hidden in You
How to Know If There Is an Entrepreneur Hidden in You Ever since the renegade cowboys of Silicon Valley made entrepreneurship trendy, almost everyone harbors the secret desire to become an entrepreneur. There’s no denying the fact that entrepreneurship is trendy. We bow in reverence…
How Leadership Must Change as The Company Scales
I don’t think that there’s an excitement that beats the rush of starting your own company. Entrepreneurs will agree that the adrenalin rush to get an idea off the ground and to reality is quite unlike any other experience. Most management writings are dedicated to…
5 Things My Failures in Life Have Taught Me
Take a look at some of the most successful and most inspiring people in the world. Apart from their success, you will notice that there is one other common thread that unites them. That thread is failure. Unfortunately, almost all of us have grown up…
5 Things I Learned Entrepreneurship Is NOT
The perception of entrepreneurship is glamorized. While I won’t be dismissive of the perks of entrepreneurship, there’s a lot more to it than what meets the eye. There are enough books that are devoted to the dream of entrepreneurship. But along with what entrepreneurship is,…