How Technology Can Drive the Healthcare Transformation the World Needs

As every 21st-century industry that struggles and innovates to find better alternatives for their current modus operandi for improving the quality of customer experience, the healthcare industry is no different. Primarily focusing on the experience and quite literally the ‘well-being’ of its customers, the healthcare…

Healthcare Consumerism and What It Means to Hospitals?

Health Consumerism is broadly defined as “a movement that advocates patients’ involvement in their own healthcare decisions. It is a movement from the ‘doctor says/patient does’ model to a ‘working partnership’ model.” Health consumerism takes notes from the retail industry. The retail industry places a high…