Customer-Centricity and Customer Focus – What are you Concentrating on?
“Customer service should not be a department. It should be the entire company.” -Tony Hsieh While winning customers over is essential for success for every business, keeping the customers happy is even more critical. No wonder, customer experience is a top priority for businesses, and…
How Leadership Must Change as The Company Scales
I don’t think that there’s an excitement that beats the rush of starting your own company. Entrepreneurs will agree that the adrenalin rush to get an idea off the ground and to reality is quite unlike any other experience. Most management writings are dedicated to…
The Critical Role of Enterprise Content Management in Healthcare
An Enterprise Content Management (ECM) helps healthcare institutions create, store, distribute, discover, archive, and manage unstructured content. This content can range from scanned documents, invoices, reports, official records, reports, documents, images, and so on. With the huge influx of data received by healthcare organizations, ECM…
How Technology Can Help Hospitals Address Compliance and Regulatory Needs Better
Although health tech startups and enterprises have so much to offer for transforming healthcare, they face challenges in overcoming regulatory hurdles and finding the balance between convenience and compliance. In today’s digital healthcare era, physicians can be seen torn between their medical practice and their…
Let’s Talk About Interactive Patient Care
Comfort is something that we associate with hospitality and not a hospital. If we are completely honest, comfort and hospital stays are unlikely friends. But this is changing. The focus on patient satisfaction and patient engagement have become high over the past few years. And…
10 Reasons Why I Love Running A Business in Malaysia
Time flies when you are having fun…and from my personal experience I can say that it is very true. While it was over 12 years ago, it feels like it was only yesterday that I came to Malaysia as a corporate professional. Fast forward today,…
The Values That All of us at SD Global Share
Profitability. Growth. Customer satisfaction. No matter what industry, every organization looks to achieve these. And no matter what corporate strategies they use, in the end, success is defined by the values they imbibe and share. Corporate leaders love to talk about values: they share them…
What is Making Health Data Interoperability the Topic of CXO Discussion
Would it be wrong to say that our ability to seamlessly exchange information has been one of the primary reasons for growth today? Think back to the time when exchanging information meant digging through mountains of documents and physically sharing them. Seems unreal today. As…
New Healthcare Technology Jobs Coming Up Soon. Are You Prepared?
To say that the IT revolution has changed healthcare would be an understatement. It has completely transformed this sector. The coalition of the healthcare sector with the rising technology makes it more mobile, responsive, and agile while keeping patients at the center. Another substantial advantage…
What is Making Cyber Security Take Center Stage in Healthcare
A simple hack of email accounts of two employees resulted in the breach of the data of over190,000 HealthEquity customers -not for a day, but a whole one month.In October 2018, the Singapore health system suffered from a massive cyber-attack. In this attack, the attackers stole…