Customer-Centricity and Customer Focus – What are you Concentrating on?
“Customer service should not be a department. It should be the entire company.” -Tony Hsieh While winning customers over is essential for success for every business, keeping the customers happy is even more critical. No wonder, customer experience is a top priority for businesses, and…
How to Know If There Is an Entrepreneur Hidden in You
How to Know If There Is an Entrepreneur Hidden in You Ever since the renegade cowboys of Silicon Valley made entrepreneurship trendy, almost everyone harbors the secret desire to become an entrepreneur. There’s no denying the fact that entrepreneurship is trendy. We bow in reverence…
The Many Benefits of Integrated Patient Rooms in Smart Hospitals
The job of the modern healthcare provider is no longer limited to curing patients of their diseases. Today, they are also expected to balance resources with demand, lower operational costs, enhance patient satisfaction, facilitate collaboration, mitigate wastes, and optimize workflows. As the management and control of…
How Leadership Must Change as The Company Scales
I don’t think that there’s an excitement that beats the rush of starting your own company. Entrepreneurs will agree that the adrenalin rush to get an idea off the ground and to reality is quite unlike any other experience. Most management writings are dedicated to…
How Technology Can Help Hospitals Address Compliance and Regulatory Needs Better
Although health tech startups and enterprises have so much to offer for transforming healthcare, they face challenges in overcoming regulatory hurdles and finding the balance between convenience and compliance. In today’s digital healthcare era, physicians can be seen torn between their medical practice and their…
Let’s Talk About Intelligent Operation Theaters in Smart Hospitals
Intelligence (noun) – “the ability to acquire and apply knowledge and skills” Yes, intelligence is a term previously only associated with the homo sapiens…and the evolved ones at that. Did we think that intelligence would now reside with ‘things’? Inanimate objects today are redefining the…
Why Real-time Supply Chain Management is Important in Healthcare
According to MarketsandMarkets, the value of the healthcare supply chain management market is slated to reach USD 2.22 billion by 2021. In this changing landscape, the stakes for managing the costs and efficiency also increase. This is also evident from Cardinal Health’s survey, which says:…
Let’s Talk About Interactive Patient Care
Comfort is something that we associate with hospitality and not a hospital. If we are completely honest, comfort and hospital stays are unlikely friends. But this is changing. The focus on patient satisfaction and patient engagement have become high over the past few years. And…
How Blockchain can Transform the Healthcare Industry
With security becoming a grave necessity of every industry, blockchain technology is touted to be one of the most disruptive inventions of the modern world. While multiple industries are adopting blockchain technology to innovate the way they operate, the use case in the healthcare industry…
10 Reasons Why I Love Running A Business in Malaysia
Time flies when you are having fun…and from my personal experience I can say that it is very true. While it was over 12 years ago, it feels like it was only yesterday that I came to Malaysia as a corporate professional. Fast forward today,…